Here, we've compiled answers to some of the most common questions about shopping with us, our products, shipping, returns, and more. If you don't find what you're looking for, feel free to reach out via our "Contact Us" page—we'll respond promptly!
Shopping and Ordering
Q: How do I shop on AEHIFI.COM? A: Shopping on AEHIFI.COM is simple! First, access the site and select your currency e.g., "Japan (JPY¥)" from the country and currency options in the top right or bottom of the page, then update. This will display prices in Japanese Yen and apply Japan-specific settings.
Browse our high-quality products (mainly IEM in-ear monitors, upgrade cables, portable DAC/AMPs, and other HiFi audio gear), click "Add to Cart" for the items you want, review quantities in your cart, and proceed to "Checkout." Enter your accurate shipping address (within Japan), select a payment method (such as credit card or PayPal), and confirm your order. No minimum purchase is required for free international shipping.
Q: What payment methods do you accept? A: We accept major payment options including credit cards and PayPal. Choose your preferred method during checkout.
Q: Is there a minimum order amount for free shipping? A: No, we offer free international shipping worldwide with no minimum purchase required. It's automatically applied at checkout, so no additional shipping fees apply.
Shipping and Delivery
Q: How long does shipping take? A: For standard shipping, orders typically arrive in 5-10 business days. Once shipped, you'll receive an email with a tracking number.
Q: Where do you ship to? A: We ship worldwide, including to Japan, Hong Kong, Taiwan, Korea, USA and more!
Returns and Warranty
Q: What is your return policy? A: If there's an issue with your product upon arrival, you can return it within 7 days (for unopened, non-custom items only). For full details, please check our "Return Policy" page.
Q: What warranty do your products come with? A: Most products include a manufacturer's warranty: 1 year for many items and 3 months for cables. This covers defects and ensures peace of mind.
Products and Company
Q: What products does AEHIFI sell? A: We specialize in budget-friendly IEMs and Chi-Fi audio products, including high-quality in-ear monitors with clear sound, deep bass, and detailed soundstages; IEM upgrade cables; portable DACs and headphone amps for hi-res audio on the go; and full portable setups for music enthusiasts. All are selected for premium performance at competitive prices.
Q: Who is AEHIFI? A: AEHIFI is a leading seller of high-performance audio gear on platforms like AliExpress, Amazon.com, and Shopee. You may know us through popular brands like Angelears. We serve thousands of audiophiles and music lovers, helping them discover excellent sound without premium prices. Our mission is to provide factory-direct, cost-effective audio solutions by partnering with trusted Asian factories and boutique manufacturers. We focus on innovative, R&D-driven products that match or exceed big brands at a fraction of the cost.
Q: How do you ensure premium quality at budget prices? A: We eliminate unnecessary markups by sourcing directly from factories, passing the savings to you. Enjoy cutting-edge audio tech—like balanced tuning, wide soundstages, and powerful dynamics—at affordable, competitive prices. Whether upgrading from stock earbuds or building a portable Hi-Fi system, we deliver audiophile-grade experiences.
Customer Service and Promotions
Q: How can I contact you? A: If you have questions or need help, use the "Contact Us" page to email us. Our dedicated team provides quick responses on product inquiries, compatibility advice, setup tips, or any concerns.
Q: What about customer service and shipping speed? A: We never compromise on support, even with competitive pricing. Our team is here for all your needs, and we prioritize fast, reliable shipping so you can enjoy your new gear sooner.
Q: How can I stay updated on deals and new products? A: Don't miss exclusive mega deals, flash sales, bundle offers, and new IEMs arrivals! Visit our website regularly, follow our social media for real-time updates, promotions, customer reviews, and insider tips on the best budget IEMs, upgrade cables, and portable DAC/AMP combos. Follow us on X: https://x.com/Angelears_audio for discounts and latest promotions.
If your question isn't covered here, please contact us—we're here to help you enjoy premium audio without the hassle!
