7-Day Return Window
You may return any non-customized and non-sale item that remains sealed and in its original condition within 7 days of receipt.
For items received damaged, incorrect, or faulty:
- Contact us immediately at service@aehifi.com within the 7-day period.
- We will assess the issue and offer an appropriate solution, such as exchange, replacement, or repair, based on the circumstances.
Opened Packages
A 35% restocking fee (based on the item's retail value) applies to any parcel that has been opened—even if the product is still fully functional.
- To initiate a return, email service@aehifi.com.
- After we receive and inspect the item to confirm it is in good condition, we will refund the remaining 65% of the amount paid.
- Refunds are issued to your original payment method (PayPal or credit card) within 3–5 working days.
- Note: Additional processing time may apply on PayPal or your bank's side.
Incorrect or Missing Items
Upon delivery, please inspect the package contents and condition before signing for receipt.
- If anything is missing or incorrect, email service@aehifi.com promptly with your order number and clear details.
- Attach photos/videos as evidence.
- Once confirmed, we will arrange a replacement or refund (as applicable).
- For incorrect items, we may require their return—we will either provide a prepaid shipping label or reimburse shipping costs after verifying the returned item is in good working condition.